As Evolute Cleantech Solutions, we strive to provide not only the finest, but unforgettable customer service.
Our Service & Maintenance vertical, a part of Evolute Cleantech Solutions, is one of the fastest growing service verticals with presence across the country. With a robust service network of over 15 well-equipped service centres across the county and growing, we are a full service vertical with capability of servicing of devices up to L1, L2 and L3.
11+
Product Servicing
50+
Model Servicing
1M+
Serviced Devices
100+
Happy Customers!
A strong hub and spoke model allows us to provide prompt, hassle free and dedicated support to our customers. With a talented team of service engineers we are capable of addressing all queries from basic level issues of hardware to advanced configuration. Our endeavour is to provide strong support and quick resolution to our customers.
Service Setup
- 15 well-equipped service centres with inventory management systems & 6S
- Mobile service engineers & ASP at multiple locations
- All centers are under surveillance for max security
- And an aim to establish our presence IN EACH STATE in the next 5 Years
Regional Service Setup
- Centralized coordination by Central Coordinator
- L1 L2 and L3 capability in 7 major Locations and Mobile Service Engineers in multiple locations
- Centralized high level Repair Centre in Mumbai with service capability up to L4
Product that we service
Thermal Printer
Omnichannel Payment Device
Biometric Authentication Device
POS Terminal Devices
Pin Pads
STD. Master SLA Parameters
Level 1 (L1)
Technical support over the calls for resolving initial issues/queries of customers
Basic scanning level servicing of device, w/o dis-assembling the device
Level 2 (L2)
Device Modules swapping, Motherboard SMD spares Replacement and Upgrade/update of Firmware, Reloading OS.
Level 3 (L3)
Device Motherboard chip level repairing Or Replacing Motherboard & Reloading OS, Sr. No., ME No. loading, Update/upgrade of device Firmware.
Quality Certification
